Hagood Elementary in Pickens and McKissick Elementary and West End Elementary in Easley and were rewarded for their success at creating family-friendly school environments and providing excellent customer service.
“When you see a family-friendly school that emphasizes customer service, that school is much more likely to enjoy strong community support,” South Carolina Secretary of Education Jim Rex said. “That’s important because community involvement can play a big role in a school’s academic success.”
Across the state, 262 schools applied for the Red Carpet award. Applications included the school’s communication plan as well as written details about their family-friendly philosophies and environments.
Schools that passed the written application phase were then screened by independent judges who rates how telephone callers and visitors were treated. Judges did not identify themselves during telephone calls or site visits. Site visits were not announced in advance.
Greenville County schools had 15 Red Carpet winners, leading the state.
Among the criteria used for determining the winners, judges were looking for:
• Clearly marked visitor parking spaces near the front door.
• Well-kept grounds that are free of debris and trash.
• Plainly-marked entrances, particularly the main entrance door.
• Clean and appealing lobby/front entrance.
• “Welcome to our school” signs that clearly direct visitors to the main office.
• Attractive, colorful displays of student achievement and school events.
• Clean and tidy front office.
• Reading material about the school available for the visitors.
• Welcoming and professionally dressed staff who greet visitors promptly and quickly ask to offer assistance.
• Visitors badges available.
• Telephones that are answered promptly (within three rings) and professionally.
• Person answering phone has basic, up-to-date information readily accessible.
• Callers are put through to appropriate parties promptly.
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